SMS Terms & Conditions
Last updated: August 28, 2026
Program Description
COMPASS SMS notifications (the “Program”) are internal, work-related operational text messages for Central Valley Towing employees and administrators. Examples include schedule and coverage alerts, time-off request updates, reminders, truck inspection alerts, internal-message notifications, and direct two-way COMPASS work messages. The Program is not used for marketing or promotional messages.
How SMS Is Enabled
COMPASS SMS is intended for company-owned or company-issued work phones. A Super Admin assigns the work-phone SMS number to an active COMPASS user and enables SMS under Settings → SMS Notifications. That saved number and enabled status are the COMPASS authorization record. When SMS is first enabled, or an enabled number changes, COMPASS sends an enrollment confirmation with HELP and STOP instructions. The current workflow is shown on the public SMS Enrollment Review page.
Message Frequency
Message frequency varies based on operational activity and the notification types configured by administrators.
Cost
Carrier messaging and data charges may apply. Any applicable carrier charges are governed by the company wireless plan for the assigned work phone.
How to Opt Out
Reply STOP to any COMPASS SMS message at any time to disable SMS for that number. A Super Admin may also disable SMS for the account under Settings → SMS Notifications. After STOP, one final confirmation may be sent. Reply START to the same sending number or contact a COMPASS administrator to re-enable work SMS.
How to Get Help
Reply HELP to any message or contact your Central Valley Towing COMPASS administrator.
Supported Carriers
The Program is available on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
Mobile information used by the Program is handled as described in our Privacy Policy. Work-phone information and messaging data are not sold or shared for third-party marketing.
Changes to These Terms
We may update these Terms & Conditions as operational requirements change. The date above reflects the most recent revision.
Contact Us
Questions about COMPASS work SMS can be directed to your Central Valley Towing administrator.